Customers are requested to bring to the notice of concerned Branch Managers about their complaint at the first instance or drop written complaint in complaint box.

If the complaint is not redressed to the satisfaction of the customer, the same may be taken up with the Bank’s Head office with the following persons designated to deal with Customer’s complaints/grievance.

As per the Banking Integrated Ombudsman Scheme 2021, Customer can contact the Branch Manager if he/she has any complain regarding our banking services. Customers can also give complain in writing to the Branch Manager or Head Office.

If customer will not receive any revert of his/her complain within 30 days then the customer can contact to Banking Ombudsman on below mention address: