Yes, Vasai Vikas Sahakari Bank Ltd. offers a comprehensive Mobile Banking service that allows customers to manage their accounts, transfer funds, and access a wide range of banking services securely through their mobile devices.
Absolutely!: Our Mobile Banking platform supports NEFT (National Electronic Funds Transfer) and RTGS (Real-Time Gross Settlement) transactions, enabling you to transfer funds conveniently from your mobile device.
Yes, the Immediate Payment Service (IMPS) is available on our Mobile Banking platform, allowing you to transfer funds instantly, 24×7, to any bank account in India.
Our Mobile Banking service also supports UPI (Unified Payments Interface) and BBPS (Bharat Bill Payment System), making it easier for you to make payments and manage your bills directly from your mobile.
Yes, you can use your debit card at ATMs across the country for cash withdrawals and balance inquiries. Additionally, our debit card can be used at Point of Sale (POS) terminals for in-store purchases and for online transactions (E-COM).
Yes, our bank is UPI-enabled, which allows you to make seamless payments and transfers through the UPI platform using our Mobile Banking app.
Security is our top priority. Our Mobile Banking service is equipped with the latest security protocols and encryption to ensure your transactions are safe and secure.
You can register for Mobile Banking by visiting any of our branches, where our staff will assist you with the registration process. Alternatively, you can download our Mobile Banking app from the Google Play Store or Apple App Store and follow the registration steps.
If you encounter any issues, you can reach out to our customer service team via our toll-free number or visit your nearest branch for assistance. We are here to help you with any problems or queries you may have.
Our Mobile Banking services are offered free of charge. However, specific transactions like NEFT, RTGS, and IMPS may incur nominal fees as per the bank’s schedule of charges.
Our ATMs offer a variety of services including cash withdrawals, balance inquiries, mini statements, and fund transfers between accounts. Additionally, you can change your PIN and access various other banking services through our ATMs.
Yes, your Rupay Card can be used at Point of Sale (POS) terminals across the country for in-store purchases. This allows you to make quick and convenient payments directly from your bank account.
You can register a complaint 24 X 7 X 365 through our Digital Complaint Management System at https://vasaivikasbank.com/digital-complaints/ / IVR tollfree number 18002332570 Complaints can be lodged via our online portal, or by visiting any of our branches.
You can register several types of complaints online, including but not limited to:
If you encounter an issue with any of your online transactions, you can file a complaint through our Online Transaction Complaint portal available on our website. Simply provide the transaction details and a brief description of the issue, and our team will address it promptly.
If you suspect any fraudulent activity or unauthorized transactions on your account, it is crucial to report it immediately. You can do this by filing a Fraud Transaction Complaint through our Digital Complaint Management System. This can be done online via our website, or you can contact our customer service for urgent assistance.
For any general banking issues, such as problems with account services, branch facilities, or customer service, you can file a General Banking Complaint online. Our complaint management system is designed to ensure that your concerns are addressed efficiently and in a timely manner.
Once you register a complaint through our online system, you will receive an acknowledgment along with a unique complaint reference number. Our team will review your complaint, and you can track the status of your complaint using this reference number through our website.
Yes, Vasai Vikas Sahakari Bank Ltd. has an online complaint and grievance redressal system in place. If you are not satisfied with the resolution provided for your complaint, you can escalate it through our grievance redressal process available on our website.
The resolution time for complaints may vary depending on the nature of the issue. However, we strive to resolve all complaints as quickly as possible, and you will be kept informed about the progress throughout the process.
Yes, you can track the status of your complaint online through our website link at https://vasaivikasbank.com/digital-complaints/ / IVR tollfree number 18002332570. Simply enter your complaint reference number to view the current status and any updates.
If your complaint is not resolved to your satisfaction, you have the option to escalate it further within our grievance redressal system. You can do this online through our website or contact our customer service for further assistance.
